More than 3.4 billion fraudulent emails and phishing emails (emails) are distributed daily. That number is at least 1 trillion fraudulent emails annually. These numbers help employees know how and why they are victims of phishing.
A typical inbox is flooded with
emails from colleagues, partners, friends, relatives, third-party vendors,
newsletters, advertisements, and cybercriminals disguised among them. In
addition to the current excess, it is a busy workday and therefore there is
pressure to read and answer all emails.
That's exactly why we want to provide employees with specific
information about how to report fraudulent emails. As part of your phishing
awareness training, it's important to notify your employees to report phishing
emails so they know immediately that they need to be victims.
How to
report fraudulent emails
To report a fraudulent email, follow these steps:
1. Report fraudulent emails to your IT department or its manager
Make sure your employees understand the company's complete
security policy and how to report fraudulent emails. As part of an ongoing
campaign to promote cybersecurity awareness, we will remind employees through
email newsletters, posters, and other communications to report fraudulent emails
and to whom they should be addressed.
2. Report fraudulent emails to your email service provider
Most email service providers offer built-in mechanisms to
facilitate reporting of fraudulent email. Phishing report buttons are Outlook,
Gmail, Yahoo! Often activated by. et al..
If an employee is checking personal email at work, make sure the
report phishing button is turned on to remind them that they need to be
proactive in addressing this threat. (Even personal email).
3. Report malicious emails to administrators
Most countries have authorities that have the authority to
influence malicious email. Within us, these emails are often sent to
cybersecurity and infrastructure agencies. In Canada, at the Canada Fraud Prevention
Center. To the National Fraud and Cybercrime Reporting Center in the UK.
4. Place the sender in the spam or malicious email list
Add the sender of the email to the list of spam or fraudulent
email authors in the email. Then move the emails from that sender to spam or
fraudulent mailboxes and remove them from most inboxes.
5. Delete the email
Delete the email, then empty the deleted message folder.
When an employee receives a phishing email, it's important to know
what to do. Make it easy for them to report this email and let them know they
are doing the right thing.
What is
phishing?
To report it, you first came to know what phishing is and how to
admit it. Phishing can be a cybercrime that uses email, website, and text
message scams to steal sensitive business and personal information.
A well-crafted email scam tricks employees into providing personal
information such as date of birth, address, Mastercard information, account
passwords, and social welfare numbers. Cybercriminals use social engineering
techniques to create compelling emails that trick victims into believing their
emails are legitimate.
Phishing works when an unsuspecting victim responds to a
fraudulent request, such as an email prompting them to request an action. This
gesture is often an attachment download, a link click, a form fill, a password
update, or a MasterCard information verification.
Often, employees are unaware of the signs of phishing emails and
it's very easy to urge them to be trapped in a fast pace of work. Therefore, the
importance of providing training and education to raise awareness of phishing.
See Why do you do phishing simulations? Create a business case and find out how
to create a phishing-aware business case.
How to
recognize phishing?
Remind employees that there are six key indicators of fraudulent
email to know how to recognize fraudulent email. These should specifically
avoid responsiveness, trust, or clicks.
The top six indicators of email fraud are:
1. Sender
Cybercriminals know that people are busy and don't look
carefully at email senders. These criminals also know that people naturally
tend to trust. This makes it very easy to convince people that an email needs
to be legitimate because they know the sender.
• The sender's name and email address can be forged very easily.
• Just because you know the sender of an email does not mean that
it is secure.
Be careful of your employees to always carefully check that the
sender's name and email address are spelled correctly. Hover your mouse over
the sender's name in the email and advise them to verify that the name and
email address are valid.
2. Greetings
Emails are usually personalized and do not use ambiguous greetings
such as "dear customer," "dear consumer," or "dear
person of concern." These greetings should be viewed with suspicion,
especially if the email is from someone you know or from a company you have
worked with before.
3. Content
Cybercriminals use clever social engineering techniques to compose
emails and trick people into taking action and replying to believe they are
doing the right thing.
Remind employees to observe these clues in the content of the
email, which often indicates fraud.
• Miswritten grammar and spelling, or poorly structured sentences.
• A language that creates a way of panic that draws attention evokes urgency and encourages action. For example, if you do not respond
immediately, your account will be locked.
• Request for confidential, personal, or corporate information.
Some cybercriminals send emails that appear to have come from banks, major
online merchants, or government agencies, asking recipients to verify their
account, Mastercard, or social welfare number. Legitimate organizations do not
email this type of data.
• Passwords that need to be reset immediately with the excuse that
the company has been scammed or the database has been corrupted.
4. Link or button
Phishing attacks usually include links or buttons that direct
recipients to fake websites. This fake site looks real, but the name isn't
legitimate. For example, a cybercriminal can recreate an Amazon account page,
but the URL is amazon.accountsupdate.ca instead of
amazon.ca/gp/css/homepage.html.
Inform employees not to click links or buttons in emails. Instead,
you'll need to open an alternative browser tab and manually enter the URL of your
website or use bookmarks.
5. Attachment
Attachments are used by cybercriminals to launch malware on
computers and, in some cases, corporate networks. The malware locks down your
PC or your entire network installs software that logs your computer's keystrokes
and passwords and installs epidemics that can take notes of your payment and
destroy files. There is likely to be.
Employees should be careful not to open unexpected attachments via
email or an external USB drive, and not to activate macros in production
documents.
6. Contact information
Legitimate organizations and employees provide contact information
and request a response for easy contact. Carefully observe the greeting and the
appearance of the phone number and address to make sure that the email address
in the greeting matches the sender's email address.
If you are not sure about the legitimacy of the message, contact
the sender to validate your request using contact information from a trusted
source (such as the official website of an internet site) rather than the email
information itself. Remind employees that they need to.
Emphasize to employees that acting safely can avoid many regrets.
Cybersecurity awareness training makes it clear that employees want their
emails to remain suspicious. Read the entire email carefully and tell them that
it's best to talk to your in-house cyberhero or IT department if you're not
sure. The damage can be limited, so it should be comfortable to report the
situation even after clicking.
How to
Protect Employees from Phishing and Email Scams
The greatest appreciation for protecting employees from phishing,
email scams, and other cybercrime is to enhance cybersecurity by continuously
communicating messages to the current effectiveness. Employees are the first line
of defense against cybercrime.
By raising awareness of phishing and training in-house cyber heroes, we protect businesses and employees from the risks and threats of
approximately 3.4 billion phishing emails in circulation each day.
You can install good Antivirus software to keep your laptop/pc safe from internet threats.
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